the fine print, in plain words

Contact Us

Last updated: 27 October 2026

Questions about an order, a product, or something your pet needs? We're a small team (plus one dog) and we read every message.

Order help

Please include your order reference. It starts with pay_ and is shown on the “Order placed” screen and in Razorpay's email receipt. We reply within 48 hours.

Looking for something we don't sell?

Send us a product request and we'll try to find it, or make it.

Grievance Officer

As required by the Consumer Protection (E-Commerce) Rules, 2020:
Rithika Abba (Owner) · hello@pencilandme.com · 3-5, Narsapuram, Narsapur, Venkatapur Sub-district, Warangal District, Telangana 506343
We acknowledge complaints within 48 hours and aim to resolve them within one month.